This Refund Policy applies to all paid subscriptions to RosterHelp, operated by Golden Pond Investments Inc. We want to be straightforward about how billing and refunds work so there are no surprises.

Free Plan

The RosterHelp free plan has no expiry and carries no charge. No billing occurs and no refund is applicable for free plan accounts.

Paid Monthly Subscriptions

When you cancel a paid subscription, your plan remains active until the end of the current billing period. You will not be charged again after cancellation, and you retain full access to your plan features until that period ends. At the end of the period, your account moves to free plan limits.

Exceptional Circumstances

We will consider refund requests on a case-by-case basis in the following situations:

• A technical error caused a duplicate charge.
• You were charged after submitting a cancellation request that was not processed due to a platform error.
• A significant platform outage during the billing period prevented normal use for an extended time.

We do not issue refunds for:

• Forgetting to cancel before a renewal date.
• Not using the platform during a paid period.
• Dissatisfaction with features that are accurately described on our features and pricing pages.

How to Request a Refund

If you believe you qualify for a refund under our exceptional circumstances policy, contact us within 14 days of the charge in question. Include your account email address and a brief description of the situation. We will respond within 3 business days.

Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with a revised effective date. Continued use of RosterHelp after changes are posted constitutes acceptance of the updated policy.